FeedbackFive Software Review
FeedbackFive by eComEngine is designed specifically for Amazon sellers to monitor, manage, and improve their seller and product reputations. Trusted by tens of thousands of Amazon sellers since 2007, FeedbackFive automatically follows up with buyers on your behalf. Learn more about what FeedbackFive reviews can do for you!
The best way to get more reviews is to ask for them, but it’s important to follow Amazon’s guidelines when doing so. Amazon allows sellers to use third-party software to send proactive permitted messages to buyers as long as the messages are compliant with the Amazon Communication Guidelines. FeedbackFive makes it easy for sellers to send compliant feedback and/or review requests.
In addition to making updates to the software to help sellers stay compliant when creating their own Buyer-Seller Message requests, the tool allows sellers to schedule automation for the Amazon Request a Review messaging system. These messages are sent by Amazon on the seller’s behalf and cannot be customized. They are always 100% compliant with Amazon policies, so for sellers who want a set it and forget it solution to request reviews, this is it.
It is the seller’s responsibility to ensure that their messages are compliant with Amazon guidelines, but the team at eComEngine goes above and beyond to help sellers send the right messages. Their team of Amazon experts offer free account consultations to help sellers optimize product review and feedback results.
Offers & Key Features
- Available in 16 marketplaces (the most of any Amazon reputation management tool)
- Send messages based on buyer’s preferred language
- Request Amazon feedback and reviews with Buyer-Seller Messaging or Request a Review
- Monitor product reviews for your ASINs or competing ASINs
- Alerts for feedback and reviews
- Get review, feedback, and sales analytics
The first Amazon feedback software trusted by tens of thousands of Amazon sellers in over 100 countries and across 16 Amazon marketplaces.
Send requests that are 100% compliant with Amazon’s policies – even as they change.
Easy to Control
Control the exact timing of requests, including the ability to customize timing by ASIN, exclude certain orders, and send requests in the buyer’s preferred language.
Responsive and knowledgeable customer success team is available by phone, live chat, and email. The help center and team offer support in both English and Chinese.
Four pricing plans with the functionality to send anywhere from 50 to 50,000+ emails per month across one or more stores.
Who is it for?
- Third-party Amazon sellers and brands who want to manage their seller reputations by getting more feedback and reviews.
- Amazon vendors who need easy insight into reviews for each of their ASINs.
Whether you are a new seller and want a free plan that includes 50 emails a month or you’re an enterprise seller who needs to send one million emails a month and monitor 10,000 ASINs, FeedbackFive reviews can support your needs and grow with you as you expand to other marketplaces.
Who isn’t it for?
While vendors can use FeedbackFive to monitor Amazon reviews, it’s important to note that Amazon does not allow vendors to request reviews. Vendors can sign up for the free FeedbackFive plan and pay a small fee for each ASIN they wish to track.
This tool is designed specifically for the needs of Amazon sellers. It is not available for Kindle Direct Publishing.